Transport and Payment

DELIVERIES AND TRANSPORT TO CONTINENTAL PORTUGAL

All customers will receive an email from the carrier (information over which we have no control) informing them that the customer's delivery note has arrived at the carrier's warehouse, another informing them that the order is already in distribution, and another if there are any incidents or informing them about the successful delivery. Through this email, the customer can manage the delivery with the carrier, or even schedule a pick-up at the carrier's warehouse/store.

If the customer is not at the address they indicated on the scheduled delivery date, it will not be possible to guarantee that the order will be delivered again on the same day. In this case, they should contact our headquarters to schedule a new delivery date. They may indicate a different address to receive their order; it does not need to be the address on the customer file.

Furniture or equipment requiring exceptional transport that cannot be carried out by the contracted carrier will be delivered by vehicles from the company LP Cosmética. The reason for this is that some items are easily damaged, others require assembly at the customer's location, and still others require two people for delivery due to their size or dimensions, etc.

For these specific deliveries, there is a transport fee that will be calculated from LP Cosmética's facilities to the delivery location. These fees are calculated based on the distance in kilometers (km). The decision and confirmation of these fees will always be made by the LP Cosmética transport manager. The price list for these exceptional services is as follows:

- Distance between 0-45km – €40 + VAT

- Distance between 46-85km – €80 + VAT

- Distance between 86-120km – €100 + VAT

- Distance between 121-220km – €120 + VAT

- Distance greater than 220km – €160 + VAT

Payment conditions

Payment options are MBway, credit card, and bank transfer (entry and reference). Please confirm that payment is being made to the company LUÍS ABREU PESTANA - COSMÉTICA, UNIPESSOAL LDA.

Please note that orders are only shipped after payment confirmation by our bank.

For orders that were not delivered due to absence or were refused by the customer and that may result in extra shipping costs for LP Cosmética, these orders will only be delivered when the customer makes a second shipping payment.

The conditions presented above are for customers without professional registration; specific conditions for professionals will be presented after logging in.